[it's... sad. looking this woman directly in the eyes makes him feel strangely sad, and he isn't sure why, but it bothers him and that reflects on his face.

however, any distraction immediately seems to fade away as soon as she states her problem and reason for visiting. his brow furrows upward in an expression of sympathetic concern - and it's all real, because this Kaoru, the Kaoru that Chizuru had protected, has been able to grow up without his kindness being twisted to the point that it became unrecognizable, thorny and broken and a far cry from anything actually kind.]

I won't refuse it, but... I've never had to make anything like that, either. I'll see what I can do, but it may take me a while...

[he trails off, glancing to the side at the stacks of papers there. he seems to be considering something, but after a few seconds, he fixes his attention on Chizuru again with a determined look.]

How far have you traveled to get here, out of curiosity?